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Here are the 13 best customer retention podcasts you should be listening to...
Customer retention has always been one of the most important metrics to measure in any business, and the field of customer retention has grown considerably in the past few years, with many new channels emerging for delivering content to customers about why they should stay engaged with your brand.
What are some of the best customer retention podcasts on the market?
Here’s our list best customer retention podcasts (in no particular order) that have had positive impacts on our customers’ bottom lines.
Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.
On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.
We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.
Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.
Check out their latest episodes here:
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Welcome to "Video Voyagers: Edge of AI", powered by Videate!
We’re exploring where no one has before– the transformative impact of AI and Video Automation on Customer Success.
In each episode, we talk with industry experts and visionary practitioners to explore real-life stories of innovative AI video applications in the world of SaaS.
Barriers? Shattered. Misconceptions? Debunked.
Join us as we discover the incredible potential of AI and Video Automation for Customer Success.
Check out their latest episodes here:
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Practical AI: The Capacity for Good, is a podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. We dive into real-life stories of how AI has improved people's lives. Join us as we explore the many ways in which AI can be a force for good and hear from those who are using it to make a positive impact on the world.
Check out their latest episode:
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Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
Learn more at gameball.co
Check out their latest episodes here:
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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Learn more at crackthecustomercode.com
Check out their latest episode:
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Joe Pulizzi and Robert Rose, two of the most well-known experts in the content marketing space, talk about the latest content marketing trends and discuss how businesses can use content to attract and retain customers. Each podcast show features a discussion of content marketing headlines, rants from Joe and Robert on what's going on in the industry, and a "This Old Marketing" example from the past (that we can learn from).
Learn more at thisoldmarketing.site
Check out their latest episode:
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The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.
Learn more at baincompany.libsyn.com
Check out their latest episode:
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All Things Considered CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences.
Learn more at: LinkedIn.com
Check out their latest episode here:
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Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week they interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.
Learn more at ecommercemasterplan.com
Check out their latest episode here:
Subscribe here:
Want to learn about customer acquisition and retention strategies employed by high growth digital-native product brands? This podcast - 2X eCommerce features interviews with experts at the forefront of technology and innovation in digital retail.
Learn more at 2xecommerce.com
Check out their latest episode:
Subscribe here:
Ecommerce brands are shifting their strategy to retention and customer experience. They interview top DTC brands and dive deeper into tactics and challenges.
Learn more at retentionchronicles
Check out their latest episode here:
Subscribe here:
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience.
Learn more at experiencethis.co
Check out their latest episode here:
Subscribe here:
CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
Learn more at churn.fm
Check out their latest episode here:
Subscribe here:
There you have it team...
The 13 Best Customer Retention Podcasts to help you retain customers...
Subscribe to the ones that interest you, and send us an email at support@bcast.fm if you know of any great customer retention podcasts that we've missed!
